Privacy Policy

1. Overview

Vet Fair ("we", "us", "our") operates the website vet-fair.com. This privacy policy explains how we collect, use, and protect your personal data. By using Vet Fair, you agree to the terms of this policy.

We are committed to protecting your privacy and being transparent about how we handle your information. We do not sell personal data to third parties.

2. What Data We Collect

2.1 Analytics Data

We use Google Analytics 4 to understand how visitors use our site. With your consent (via the cookie banner), we collect:

• Pages visited and time spent
• Search terms and filters used
• Device type and browser version
• General location (region/country level)

This data is anonymous and does not identify you personally. You can opt out of analytics by rejecting cookies on the banner.

2.2 Submitted Prices

If you submit a vet price, we collect:

• Practice name and location
• Procedure name
• Price paid
• Date of treatment
• Your email address (optional)

If you provide your email, we may use it to follow up with you about the price or ask for clarification. We keep submitted prices in our database to improve accuracy for other users.

2.3 Practice Claims

If you claim a vet practice listing, we collect your name, email, and role at the practice. This helps us verify that you have authority to update practice information.

2.4 Cookies

We use essential cookies to:

• Remember your cookie consent preference
• Keep you logged in to practice dashboards (if applicable)
• Protect against CSRF attacks

Analytics cookies are only set if you accept them. You can change your cookie preferences at any time by clicking "Cookie Settings" in the footer.

3. How We Use Your Data

• Analytics: To understand how visitors use Vet Fair and improve our site.
• Price Data: To build and maintain our database of vet prices.
• Contact: To follow up on price submissions or practice claims.
• Legal Compliance: To comply with UK law and respond to legal requests.

4. Data Security

We take the security of your data seriously. All data transmitted to our servers is encrypted using HTTPS. Our database is hosted on secure, regularly updated infrastructure with access controls and backups.

However, no method of data transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

5. Data Retention

• Analytics Data: Kept for up to 14 months in Google Analytics.
• Submitted Prices: Kept indefinitely to maintain database accuracy, unless you request deletion.
• Practice Claims: Kept as long as the practice listing is active.
• Cookie Consent: Kept for 1 year.

6. Your GDPR Rights

If you are in the UK (which is covered by UK GDPR), you have the following rights:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request that we correct inaccurate data.
• Right to Erasure: You can request that we delete your data, subject to legal obligations.
• Right to Restrict Processing: You can restrict how we use your data.
• Right to Data Portability: You can request your data in a machine-readable format.
• Right to Object: You can object to our use of your data for analytics or marketing.

To exercise any of these rights, email [email protected] with your request. We will respond within 30 days.

7. Third-Party Services

7.1 Google Analytics

We use Google Analytics to track user behaviour with your consent. Google collects data and may use it for their own purposes. See Google's privacy policy.

7.2 Third-Party Links

Vet Fair may link to external websites (e.g., RCVS, charities). We are not responsible for their privacy policies. Always review their privacy terms when you visit.

8. Children's Privacy

Vet Fair is not intended for users under 13. We do not knowingly collect personal data from children under 13. If we become aware that we have done so, we will delete it immediately.

9. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the updated policy on our site and updating the "Last updated" date. Continued use of Vet Fair constitutes acceptance of the updated policy.